Library Law and Policies

Circulation Policy

Books are loaned for a period of 2 weeks. 12 books or materials are allowed per library card or family. Books can be renewed over phone or in-person. 

Non-Resident Library Card Laws

If you live in Bond county (some of Panama) or if you do NOT live in the Hillsboro School District Unit #3 boundaries (much of Fillmore),  you will have to pay $26 for a non-resident library card. Why? Because it is the law.

 

According to the Illinois Local Library Act, state law, (75 ILCS, 5/4-7) if you do not live within the library district's boundaries, you are not paying for the library within your property taxes and therefore are considered a non-resident. Non-residents are required to pay a fee for services comparable to local taxpayers who already are paying for the library.

According to the Secretary of State's website, "Public Library Boards have the authority to extend the use of the library to nonresidents for an annual fee, which must be equal to or the cost paid by residents" [23 Ill. Adm. Code 3030.10].

Please refer to Public Library Non-Resident Service Administrative Rules on the Secretary of State, Jesse White's website.

Fine Policy

General Fine Policy

Books or materials that are late will be charged 20 cents a day.

There is a 2 day grace period to return overdue items without incurring any fines. Patrons will not be allowed to check out books or materials if their fine is over $3.00.

Lost Books

If you suspect a book may be lost let the staff know so we can renew your materials to avoid any overdue fines. You will be given one month to find the book.

After one month if you have not found the book. The book will be marked as lost and you will be responsible for paying the full price for the book.

Fine Notification

You will first be notified of your fine when you come to the library. If a patron does not come to the library you will first be notified by a letter and then phone call regarding your fine.

Please see the attached document (left) regarding policies further lost book policies, damaged materials and max fines allowable.

Interlibrary Loan Policy

What is Interlibrary Loan?

Interlibrary Loan is the process by which a library patron can request a book or audio book from another library in the event that Hillsboro Public Library does not own the title.

How do I participate in Interlibrary Loan?

To request materials we ask you fill out an interlibrary loan request form upstairs at the circulation desk.

Interlibrary Loan Code and Cost

According to the ILLINET 2015 Interlibrary Loan Code [23 ILAC 3030. Exhibit A, pg. 80] "It is not allowable for either the requesting library or supplying library to charge (the patron) for ILLINET resource sharing transactions of returnable items." In other words, interlibrary loan is free to all Hillsboro Public Library patron members.

How soon Can I Expect My Materials?

Please give us 1-2 days to process your request and plan 7-14 days to receive your materials. Call to renew your materials.

IMPORANT!  We will call you when your materials arrive and give you one reminder call thereafter. If your materials are not picked up within a period of two weeks, we may send back the materials so other patrons from the supplying or lending library can check-out the materials. You will have to re-request the materials in this event.

To avoid this, please call the library and let us know when you plan to pick up the materials or how long to hold them for you if you are going to be out of town.

Ebook Policy

What Services Do You Offer?

The library currently offers ebooks and digital audiobooks through Axis 360 provided by the RAILS library system and Overdrive through the Rolling Prairie Consortium. These systems support Kindle Fire, Barnes and Noble Nooks, Apple products, and Android phones.

 

What's are the Fees?

Ebook Services cost the library approximately $2,000 every year to have. Therefore, we charge an annual fee.

Residents can apply for ebook services for $20 annually. Pay $20 for just Overdrive or both Overdrive and Axis 360. Ebooks are free only if you want Axis 360.

Note that legally, you must have an actual library card, before receiving ebook services.

How Can I Get Ebook or Digital Audiobook Services?

To apply for ebook services you must fill out an application upstairs at the circulation desk.  Once you have a pin, ebook library card, or barcode you will be added to the system by the director. The director will then call or email you when you are activated.

Expired Cards and Inactive Cards

If your card has recently expired, it will be marked as active and you will be sent an email asking if you want to renew your card. If your card is marked as inactive for reasons other than expiration, then you will be given those days back once you pay your fees.

Computer and Internet Policy

Eligibility

Anyone with a valid Hillsboro Public Library Card or any valid library card in the area, can use our computers for free without providing a donation. Any patron with fines over $3.00 will not be allowed to use the computers.

Computer Donations

Any adults who do not have any library card (non-residents), are highly encouraged but not required to to pay a small computer donation. For patrons that are considered "non-residents," we ask for a $2.00 voluntary donation to help pay to maintain our computers. It is very expensive to update and maintain computers, so we have decided to continue the donation at this time.

Children and Minors

Children 14 and an older may use the computers without an adult present, but must have a signed waiver by the parent on file. Children 13 and under still need to have an adult with them to use the computers to protect them from inappropriate or malicious content.

Disclaimer

Please be aware that our computers do not have firewalls to block potentially offensive or inappropriate content except on the children's computer. Nor is the library responsible for any content on the internet. In addition, the director and staff are unable to monitor children on the computers at all times, so it is the parent's responsibility to monitor, supervise and teach internet safety. 

Computer Sign-In

Everyone, including children or their guardian are required to sign the date, their name and the time they enter the library when using the computers.

Genealogy Computer

Walk-ins are welcome, but reservations take priority. Anyone needing the genealogy computer for genealogy or historical research, and anyone who is physically disabled

also takes priority over someone working on the computer in that room.

Computer Assistance and Lessons

Computer assistance is always available to patrons, however the director and staff cannot guarantee the amount of time spent on any one question or issue depending on the traffic or director’s schedule that day. For further assistance we recommend a one-on-one lesson or appointment with the director. Lessons are free once a month.

Printing Policy

Printing Fees

Black and White or Grayscale printing is offered at 25 cents per page.

Color printing is offered for 50 cents per page.

Printing in color is available at the computer next to the circulation desk. If this computer is unavailable, please ask staff for assistance.

Commonly Asked Questions

How Do I See What Pages Will Print? (Print Preview)

In Microsoft Word select "File" and "Print."

If you are printing from the internet, select "File" and "Print Preview." At the bottom of your image, you will see numbers displaying how many pages there are and which page you are looking at.

We STRONGLY recommend you check to see how many pages your document is before printing to account for all printing costs.

How Do I Select Which Pages to Print?

In Microsoft Word select "File", "Print" and under "Settings" there will be two options listed, either "Print All Pages" or "Pages." If you do not want to print all pages, select "Pages" and type the range of pages you want to print, (For Example: 1-5). That means the printer will only print the first 5 pages. When printing from the internet you will see "Page Range," type a range of pages to print or select "ALL" and it will print every page.

I Accidentally Printed Too Many Pages, Do I Still Have to Pay?

Yes. Ink is very expensive to purchase. If you make a mistake, it's on you. If the staff  is helping you and we make the mistake, it's on us.

Children's Programs Policy

No Exclusion

While we have particular programs recommended to various ages, we will not turn down a child wanting to attend any program due to age, sex, race, religion, or for financial reasons.

The only exception to this rule is in the event a young child is wanting to join a teen program because teens can have mature conversations which are not appropriate for a grade school student.

 

In this event if the child still wants to participate and there is a high demand among younger children, the program will be offered again.

Do I Need A Library Card?

No. Our children's programs are free to all children and families who attend Hillsboro schools, except when there is a limitation on the program attendance due to limited number of computers. In this event, a sign-up will be made available at the library, on the website or you can email hillsborocitylibrary@gmail.com

Program Safety Requirements

If you are not staying with your child during the program (available to children ages 8 and up), we ask that you sign in and out your child with your signature, time and a phone contact in case of emergencies.

If someone else is picking up the child other than the parent or legal guardian, we need a letter or email with written consent with the person's name and relationship to the child.

Unattended Children and Inappropriate Behavior

The library is NOT responsible for unattended children. If misbehavior occurs and you, the parent or guardian is not here, the director reserves all right to redirect or discipline the child.

Patron Code of Conduct

Language and Volume

While we do believe in the right to free speech, loud, offensive or threatening language will not be tolerated. As this is a “family and retiree friendly” library, cursing, threatening language, or offensive language will not be tolerated as it infringes upon others rights to safety, the right to read or study.

 

Patrons are always allowed to talk upstairs, especially to the staff or director. Talking is permitted in the computer lab but is not to disturb others on the computer. If you need a quiet place to study or perform work related tasks, designated quiet areas consist of the genealogy room and the cozy corner in the large print section. The large table in the Children's area is also permitted especially during the mornings when the children's area is generally quiet or not in use.

Cellphone

We would prefer that cellphones should be turned to vibrate or silent. If a patron needs to make a call or receive a call, patrons are welcome to take calls in the lobby/foyer area or in the genealogy room with the door closed. If a patron is seen talking on a cellphone or Bluetooth device disturbing staff or those reading, they will be asked to move to one of these designated areas. If the patron refuses or if the volume level does not decrease, the patron will be asked to take their phone call outside. 

Computer Lab

Those listening to music, videos, podcasts, playing games or etc., are required to either have their own earbuds or headphones or will be asked to mute the volume so as not to disturb others. The library is NOT responsible for loaning out or cleaning earbuds.

Offensive Odors

If a patron has offensive body odor, or excessive cologne or perfume, that is disturbing another patron or the staff, by either making it uncomfortable to breath or by creating a feeling of nausea, that patron will be asked kindly to leave, and to come back the next business day.

Dresscode

Patrons will be appropriately attired including shirts, shoes and that both women and men should be modestly covered.

 

Sleeping

Sleeping is permitted in the library with the following limitations, 1) The patron may not sleep on the floor, or across library furniture 2) The patron may not disturb others (i.e. loud snoring) 3)The patron sleeping is not considered to be disturbing anyone else.

Food and Drink Policy

Computer Lab

Food or Drink is NOT allowed in the computer lab. No excuses.

Drinks

Drinks such as soda, coffee, and sugary items are not allowed in the library. If you have a drink, a staff member may ask to hold your drink for you at the circulation desk.

Any drink that is not bottled or with a re-sealable cap, will not be permitted in the library at all (For example: A soda can).

Water

Currently water is permitted in the library. We ask you keep water in a bottle or re-sealable container.

Food

We currently have an "Out of sight, out of mind" policy. If you have food on your persons, it needs to be kept in a bookbag, pack or lunchbox at all times.

 

Exceptions

The only exception to food or drink in the library is during library sanctioned events supervised by volunteers, staff, or the director.

Library staff members are also allowed to have food or drink in the library during breaks.

Elevator Policy

Use

The elevator is only for those with visual or physical impairments or those with medical conditions which may require elevator services. Parents, guardians or caregivers with strollers or mail carriers in need of a lift may also use the elevator.

Unattended Children

The library is NOT responsible for injuries or entrapment to any unattended child using the elevator.

If a child (ages 18 and under) becomes stuck in the elevator or is caught abusing the elevator, the police will first be notified and then an attempt to notify the parents will be made.

Assistance

If you are making plans to come to the library and need assistance using the elevator, please call 217-532-3055.

ADA (American Disabilities Act) Compliance

Compliance Statement

The Library makes all attempts possible within reason and within financial reason to comply with ADA Laws and Acts.

Large Print

The library currently offers over 1,200 large print books for those with visual impairments or those who may have a hard time reading small print.

Audio Books and Talking Books Program

The library offers audio books both physically or digitally (through Axis 360 and Overdrive), for those with visual impairments. We also offer the state program "Talking Books" which provides free services to elderly who may be deemed "legally blind" or for those with visual impairments. Please contact the director for more information on Talking Books.

Magnifier

Most computers now come with tools in your internet browser to either view the screen or images on a larger scale or come with a magnifier tool. Please ask the staff or director for assistance.

Elevator

Our elevator is inspected annually and is tested frequently. If our elevator is not working, please notify the library staff and be aware that it may take a couple of days or even up to two weeks to fix it.

Home Delivery Services

The library wants our community to be aware that we do offer home bound delivery services through volunteers if you are physically unable to come to the library due to injury or poor physical condition. In this case please call the library to sign-up for this program. You must be a library card member to be eligible for this service.

Concerns or Complaints Policy

If you have a concern or complaint that you would like to make against our policies, the staff, or services, please contact the director in-person, over the phone or by email.

"I take concerns and complaints very seriously and will do everything in my power to discuss the issue with you or resolve the issue." - Shelley Kolb, Director

FYI: A complaint will only be brought to the board's attention or filed formally when the complaint is made in writing by mail or by emailing the director at hillsborocitylibrary@gmail.com.

(Complaints made on Facebook are NOT considered formal.)

© Last Updated October 24th, 2019  by Shelley Kolb.

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